Service Center Overview

A Service Center, which includes recharge centers and specialized service facilities, is a University unit/facility organized to provide goods and/or services to other University departments/units. The costs of these goods and/or services are charged directly to internal and external users based on established billing rates and actual usage of services. 

Service Center charges that are technical in nature should be budgeted and charged to account code 54998 when billed to the Contract and Grant project ID number. This policy became effective July 1, 1999. The decision on which account codes were to be used was based on the need to be consistent with our CAS Disclosure Statement (DS-2), which discloses how costs are charged.  The Office of Cost Analysis is responsible for reviewing and approving use rates for service centers that anticipate charging Contract and Grant projects (ledger 5).

Effective 3/1/2016 all rates are to be prepared through the Online PeopleSoft Service Center Module (MYPACKPORTAL/Main Menu/Financial Systems/Service Center).  All individuals that have PeopleSoft Basic Financials Access have the ability to view the Service Center Overview Tab which shows service center rates, expiration dates and whether they charge Contract & Grants projects or External Federal Customers.  However, in order to enter data or approve rates in this module, you must first be granted a role and a SAR request will need to be completed to give the individual the appropriate role.  Currently the two SAR roles are Service Center Administrator role and the Service Center Form Role.  If you are unsure which SAR role you need, please contact the Office of Cost Analysis at 5-1885 for assistance.

NOTE: Before requesting an update to an existing service center rate(s) or requesting a new rate, please review the Online Service Center Manual.  If you are new to the Service Center environment and have either the Service Center Administrator or the Service Center Form Role as the Service Center Initiator, please refer to the Service Center Training under Resources below.  It is highly recommended you attend the Service Center Training before entering information in the Peoplesoft Module.

Service Center Training
Top Ten Tips on Rates and Usage (pdf)
Service Centers Policies & Procedures

The contact person in the Office of Cost Analysis is Jeannie Chen at 919-515-1885.